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Privacy / Security
Online Banking SECURITY
Security is a common and logical concern with banking on the Internet. That is why Online Banking utilizes the latest technology, which was developed to safeguard data through encryption or coding of information. This creates barriers between systems that can only be crossed with authorized passwords, and by creating safe pathways to and from each system.
Multiple layers of advanced security tools including cryptography, firewalls and trusted operating systems are used to prevent tampering and ensure the privacy of your account information. Before gaining access to any account information, each individual is authenticated by a personal Access ID, Password, a private Authentication Image and a private Authentication Pass Phrase. Business Online Banking PLUS customers, performing higher risk transactions, will use a Security Token in addition to their personal Access ID number and Personal Identification Number. A Security Token is a small portable device that generates a one-time password to use each time the customer logs in. The password is unique to their account and it changes every 36 seconds.
You will personally select your own 8 - 10 digit alphanumeric case-sensitive password. This means your password should contain numbers and both upper and lower case letters. No one else will be able to access your accounts, because your password is known only to you. Using a combination of numbers, and upper and lower case letters (as opposed to numbers only) provides maximum security for the protection of your individual account information.
The RiverBank's Privacy Policy
Overview
Technology and new marketing practices have increased the amount of customer information collected and shared in today's marketplace. Consumers are concerned about the impact this development has or might have on their privacy and reputation. At The RiverBank we are sensitive to the importance of these concerns. We want to serve consumers as effectively and conveniently as possible. This service involves making use of technology and customer information. At the same time we also want our customers to be confident that their relationship with The RiverBank is treated with the appropriate confidentiality. We therefore commit to customers that we will take reasonable steps to protect the privacy of the information shared with us. Our customers are protected not only by state and federal laws but - even more importantly - by The RiverBank's commitment to them.
The RiverBank Employees
The RiverBank employees are informed of their responsibility to protect confidential customer information and are bound by this Privacy Policy. They are governed by a code of conduct that includes the responsibility to protect the confidentiality of customers' financial and other personal information.
Information Collection
Information about consumers is accumulated from a variety of sources. Customers provide some information to The RiverBank themselves. Other data is developed by The RiverBank as a function of providing a product or service to a customer. Still other information is obtained from outside sources. We will limit the use and collection of information to administer our business, provide superior service, and offer opportunities that we think will be of interest to customers. This means that we will use information to help us identify and mitigate potential risks or loss to The RiverBank. We will use information to help identify additional products or services that we believe customers might want to know about. We will use this information only in accordance with the principles set out in this Policy.
Record Security
We will maintain and grant access to customer information only in accordance with The RiverBank's internal security standards.
Accuracy
Equally important, we will strive to ensure that the information concerning our customers is accurate. Customers are protected by the Fair Credit Reporting Act, which requires us to notify consumers whenever consumer reports from third parties have been used to solicit business from them. We may use such reports only for the purpose of prescreening business prospects when a customer or potential customer had authorized a consumer reporting agency to furnish us a report, or when making a customer or potential customer a firm offer of credit or insurance. Consumers are entitled to request credit reporting agencies to remove their names from lists supplied to us.
We must also notify an applicant if we decline any application made by them and have used a consumer report during the processing of the application. If this occurs, even if the report was not the basis for the decision to decline the application, we will provide the applicant with the name and address of the reporting agency. Consumers are entitled to obtain free copies of reports from reporting agencies and have such reports corrected by the agency concerned if those reports contain inaccurate information. If we declined an application for other reasons, we will tell the applicant why or give the applicant an opportunity to request the reasons.
Sometimes, as in the case of insurance, we are merely an agent for the carrier that actually provides the product. In these cases, any decision to decline an application for insurance will be made by the carrier, not The RiverBank, and the applicant's right to know whether a consumer report was used or why the application might have been declined will apply directly to the carrier, not The RiverBank. In that situation, The RiverBank will tell the applicant whom to contact in order to ask questions or obtain more information to ensure that the applicant's rights are protected. The RiverBank intends to employ reasonable measures to ensure the accuracy, timeliness and completeness of our customer information. If we become aware of inaccuracies in our records, we will take prompt steps to make appropriate corrections.
Sharing Consumer Information
When The RiverBank serves in a legally recognized fiduciary capacity, such as a trustee of a trust or the personal representative of an estate, no customer information arising from that fiduciary relationship is shared with other divisions within or other legal entities within The RiverBank organization without the express consent of the customer. Fiduciary relationships by law provide an even higher degree of confidentiality and privacy than general banking relationships. As part of our effort to provide customers with comprehensive and effective service, we use customer information to determine whether customers might want to know about certain RiverBank products and services. Even in nonfiduciary situations, to protect customer privacy, we will control carefully the way in which any information about customers is shared. Unless we have a customer's advance authorization to do otherwise, we will treat the customer's information only in the following ways:
Within The RiverBank
We are permitted to share within The RiverBank organization information concerning a customer's account history and experiences with The RiverBank. In some situations, a person might disclose or authorize the disclosure of medical information as part of an application for a specific product such as insurance. We will share any such medical information only with those who need to know this information in order to process the application. We will not allow this information to be used elsewhere within The RiverBank for any other purpose.
We may also share among the legal entities that comprise The RiverBank organization: information someone has given us as part of an application for one of our products or services, or information we have received from a consumer reporting agency or other third party.
We will not disclose information about you to anyone except as disclosed in this policy or as permitted by law. Examples of this might include disclosures necessary to service your account or prevent unauthorized transactions.
With 3rd Party Vendors and Outsourcers
Sometimes specific customer information has to be shared with companies we hire to provide operational support, companies that participate with us in supplying products and services to customers, and companies that promote products and services on our behalf. Except in unusual situations (where federal or state laws might govern them to the contrary), these companies are not permitted to use our customer information for purposes other than the provision of the service intended. We will share your information with these companies only if they agree to treat it confidentially.
Occasionally, The RiverBank makes decisions to sell a particular line of business. Usually, an integral part of that business is its customer database. The RiverBank reserves the right, in these unusual circumstances, to transfer ownership of such customer databases to the purchaser.
With Consumer Reporting Agencies & Other Companies
We will exchange information about our customers with reputable information reporting agencies, financial institution, and merchants, in accordance with standard banking industry practice, so we can verify the existence and condition of customers' accounts. We do not share specific personal customer information with independent companies for any other purpose without the customer's consent.
With the Government
The Bank Secrecy Act, Internal Revenue Code, Right to Financial Privacy Act, the Welfare Reform Act and various other laws and regulations require us or our contractors, under certain circumstances, to provide certain customer information to the government or others when we are required to do so by such laws, regulations, or by court order. State and federal laws impose certain mandatory disclosures of customer information by financial institutions. We must comply with laws that require mandatory production or disclosure.
With 3rd Party Litigants
If you are involved in a legal proceeding, both federal and state law provide parties to the litigation the right to compel the production of records and information from banks and other third party record keepers in certain situations. We will only disclose customer information to third party litigants when we are required to do so by lawful judicial process or by court order.
Privacy on the Internet
Customers may have special privacy concerns regarding The RiverBank's services on the Internet. In particular, customers might be anxious to ensure that their information is secure, that such information is also covered by our Privacy Policy, and that they are aware of and can control The RiverBank's use of their personal information in the Internet environment.
The RiverBank is equally concerned about customer privacy in the Internet world and is committed to its protection. Please know that The RiverBank Privacy Policy applies in its entirety to anything consumer customers might do at our Web Site.
